Cigar Collective

Call or Text: (661)481-4364

At Cigars to Puff, we are committed to ensuring your orders are delivered promptly and in perfect condition. Please review our shipping policy below to understand the terms and conditions for domestic and international shipping.

Processing Time

  • Order Processing: Orders are processed within 1–2 business days of purchase.
  • Business Days: Orders placed after 3:00 PM EST on Friday or during weekends/holidays will be processed on the next business day.

Shipping Options & Timeframes

We offer the following shipping methods:

  1. Standard Shipping:
    • Delivery within 3–7 business days (domestic).
    • Free standard shipping on orders over $300 (specific minimum amount).
  2. Expedited Shipping:
    • Delivery within 2–3 business days (domestic).
    • Additional charges apply.
  3. International Shipping:
    • Delivery times vary by location and typically range from 7–21 business days.
    • Customers are responsible for any applicable customs fees, duties, or taxes.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • The weight of your order.
  • The delivery address.
  • The chosen shipping method.

Delivery Policy

  • Tracking Information: Once your order ships, you will receive an email with tracking details.
  • Signature Requirement: Some shipments may require a signature upon delivery to ensure proper handling.
  • Delays: While we aim to meet all delivery timelines, delays due to weather, customs, or carrier issues may occur.

Adult Signature Requirement

  • Carriers: We ship via UPS and USPS, both of which mandate that the recipient must be 21 years of age or older.
  • ID Verification: The carrier may request government-issued identification to verify the recipient’s age at the time of delivery.
  • Failed Delivery Attempts: If no eligible adult is available to sign for the package, the carrier will attempt delivery up to three times before returning the shipment to us. Additional shipping fees may apply for reshipment.

Damaged or Missing Items

  • Damaged Shipments: If your package arrives damaged, please contact us within 48 hours of receipt. Include photos of the damage and the packaging.
  • Missing Shipments: If you believe your shipment is lost or hasn’t arrived, contact us within 7 days of the estimated delivery date.

International Orders

  • Customs and Duties: Customers are responsible for understanding the import laws of their country. Cigars to Puff is not liable for packages delayed or rejected by customs.
  • Restricted Countries: Due to local laws, we do not ship to certain countries. Contact customer support for details.

Returns & Refunds

Please note that due to the perishable nature of cigars, we do not accept returns on shipped items. If there is an issue with your order, such as incorrect or damaged items, contact us at support@cigarstopuff.com to resolve the matter promptly.

Contact Us

Thank you for choosing Cigars to Puff for your premium cigar needs! We appreciate your business and strive to provide you with an exceptional shopping experience.